You have the right to cancel your order within 14 days of receiving the ordered products.
Return instructions
If you want to exercise your right of withdrawal, submit a return notification by logging into your customer account.
Logging in to your customer account is easy and does not require registration. Logging in is quick and easy with a one-time password, which you will receive at the email address you provided during the order process.
In your customer account you can see your orders and their status. You can choose whether to return the entire order or some of the products.
After submitting your return notification, we will review it and confirm receipt of your return. You will receive instructions by email on how to complete your return.
Please note that you are responsible for the return costs.
Product returns must be made to the address we provide you with without delay and within 14 days of submitting the cancellation notice.
Uncollected orders
If the delivery is returned to us undelivered and you have not informed us of your desire to exercise your right of withdrawal, we reserve the right to charge a €15 handling and delivery fee and deduct this amount from the refunded payment.
Products excluded from the right of return
The right of cancellation or return does not apply to products that are custom-made or made-to-measure or modified to meet individual needs. The right of cancellation also does not apply to food products, soaps, moisturizers or other hygiene products, or goods delivered sealed and the seal has been broken. Bed linen is a hygiene product and must be returned in its original, unopened packaging.